1. Who We Are
Koronto ("we", "us", "our") is an AI-powered personal shopping and errand service based in London, United Kingdom. We operate at koronto.ai and can be contacted at hello@koronto.ai.
2. What Information We Collect
When you join our waitlist or use our services, we may collect the following information:
- Your first name and postcode (from the waitlist form)
- Your email address
- Order details and shopping requests
- Delivery address and location information
- Payment information (processed securely through third-party providers)
- Device and usage data when you visit our website
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our personal shopping and delivery service
- Send you early access updates and service announcements
- Process your orders and payments
- Communicate with you about your requests
- Improve our AI systems and service quality
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Koronto shoppers — to fulfil your orders
- Payment processors — to handle transactions securely
- Service providers — who help us operate our platform
- Legal authorities — where required by law
5. Data Retention
We retain your personal data only for as long as necessary to provide our services or as required by law. Waitlist data is retained until you request removal or the service launches. You can request deletion of your data at any time by contacting us at hello@koronto.ai.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Request a copy of your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@koronto.ai.
7. Cookies
Our website may use essential cookies to ensure it functions correctly. We do not currently use tracking or advertising cookies. By using our website you consent to our use of essential cookies.
8. Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Changes To This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after changes are made constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@koronto.ai.